Identifying Inter-organizational Key Performance Indicators from EDIFACT Messages

W. Krathu, R. Engel, C. Pichler, M. Zapletal, H. Werthner:
"Identifying Inter-organizational Key Performance Indicators from EDIFACT Messages";
Vortrag: The 15th IEEE Conference on Business Informatics (CBI), Vienna; 15.07.2013 - 18.07.2013; in:"Proceedings of The 15th IEEE Conference on Business Informatics (CBI)", IEEE, (2013), S. 276 - 283.

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Abstract:


Inter-organizational relationships (IORs) are important
for creating business potential and increasing business
performance. The evaluation of IORs is necessary for analyzing
the collaboration between businesses as well as for assessing
business partners. However, the evaluation of IORs is ambiguous
since it is usually measured by success factors, such as trust
and information sharing, which are difficult to be measured
quantitatively. In this paper, we propose using quantifiable Key
Performance Indicators (KPIs) for measuring success factors.
We aim to identify KPIs in inter-organizational scenarios where
information is exchanged electronically based on EDIFACT
message types. In particular, we i) derive inter-organizational
KPIs and propose guidelines for their calculation from EDIFACT
data elements, and ii) aggregate these KPIs to define quantitative
measurements reflecting inter-organizational success factors.
Therefore, we first define a method for the systematic selection
of suitable data elements from EDIFACT message types based
on frequency analysis. Second, we consider the semantics of data
elements and message types in defining KPIs. Having these KPIs
at hand supports the quantitative evaluation of success factors
which in turn enables the evaluation of IORs.