Profitability Analysis of Workflow Management Systems

H. Gruber, C. Huemer:
"Profitability Analysis of Workflow Management Systems";
Vortrag: 2009 IEEE Conference on Commerce and Enterprise Computing (CEC 2009), Vienna, Austria; 20.07.2009 - 23.07.2009; in:"Proceedings of the 2009 IEEE Conference on Commerce and Enterprise Computing (CEC 2009)", IEEE Computer Society, (2009), ISBN: 978-0-7695-3755-9; S. 233 - 238.

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Workflow technology promises an increase in
efficiency in the execution of business processes. The
technology is widely accepted, but often the high costs exceed
the promised benefits. Thus, it is desirable to calculate the
profitability prior to investing into workflow technology. After
an investment into workflow management systems (WFMS), it
has to be verified whether the expected benefits have been
realized or not. In this paper we present a method that covers
both, the cost-benefit-ratio calculations specially customized
for WFMS and the calculation of the realized savings. The
profitability analysis is based on simple measurable
performance indicators that consider the tangible calculation
of costs as well as the quantitative and qualitative benefits.
Long time practical experience in implementing and operating
workflow management supported the design of the method.
The method presented in this paper has been successfully used
in the IT company of a banking corporation.